Refund policy

Refund Policy

We want you to be happy with your purchase. You have 30 days from the date of delivery to request a refund or report a problem with your order.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not what you ordered, email us a photo within 30 days of delivery and we will refund you in full. You do not need to return the item.

Change of mind
If you change your mind, contact us within 30 days of delivery. Items must be unused and in their original packaging. Return shipping is the responsibility of the customer, and we will provide return instructions once your request is approved. Refunds are issued once the returned item has been received.

Please contact us before sending anything back. Items returned without an approved request cannot be processed.

Non-returnable items
For hygiene reasons, we cannot accept change-of-mind returns on used grooming products. This does not affect your rights if an item arrives faulty or damaged.

Order cancellations
Orders can be cancelled for a full refund at any time before they are dispatched. Contact us as soon as possible if you need to cancel.

Refund timing
Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund to your account.

Contact
To start a return or report a problem, email us with your order number.